Frequently asked questions

Yes. Every price is a cash price — the full price of the car — and includes VAT where applicable. There are no admin fees or preparation charges added at the desk.

No. We don't offer finance, so there are no monthly payments or credit checks — you pay the full price in one go. That keeps our prices simple and lets us price every car keenly.

No. It just means you pay the full price up front rather than on finance — by whichever payment method suits you.

Any way you like, as long as the car is paid for in full: bank transfer, debit card, credit card, or a mix — for example a card deposit and the balance by transfer. Just ask if you'd like to pay another way.

[CONFIRM: whether a holding deposit is taken, how much, and whether it's refundable.]

Yes. We buy cars outright and pay you the full amount — you don't need to buy anything from us.

Once we've checked the car and the paperwork, we pay you in full the same day by bank transfer.

Yes. Bring your settlement letter and choose what suits you: we pay off the finance company directly and pay you the difference, or we pay you the full amount and you settle the finance yourself.

No. If the car is roadworthy and drives, we'll come and collect it from your home or workplace free of charge — there's nothing to pay for collection when we're buying. If it isn't running, let us know and we'll talk through the options with you.

The V5C logbook in your name, photo ID, proof of address, all keys, and any service history.

No, you're welcome to call in during opening hours (every day 9:00–18:00). Booking a viewing means the car will be cleaned and ready when you arrive.

Yes. Bring your driving licence and we'll take it out on local roads with one of the team. [CONFIRM insurance requirements]

Of course. Let us know when you book and we'll make sure the car is available for as long as you need.

Every car includes warranty cover, and you can extend it when you buy. See Warranty & services for the options. [CONFIRM cover levels]

Ring us first. You'll speak to the people who sold you the car, and we'll sort it out with you or through the warranty.

[CONFIRM: 7-day money-back terms — mileage limit, condition, how refunds are paid.]

Yes. If you buy a car from us we can deliver it to your door anywhere in the UK. Delivery is an extra charge on top of the cash price — it depends on the distance, and we quote it before you pay so there are no surprises. You're always welcome to collect from the showroom at no cost instead.

The V5C, service history, current MOT certificate, HPI check and warranty documents — all handed over with the keys.